new Citroen Berlingo Van

07.11.18

COVID_19

We are open for business during these strange and unprecedented times and are able to quote, order and deliver your new vehicle.

We are working closely with our supply partners and are able to deliver your new vehicle whilst adhering to all appropriate social distancing measures at all times.

OUR COVID-19 OPERATING STANDARDS ARE:

PRE-DELIVERY
• FOLLOWING VALETING, STEERING WHEEL & GEAR LEVER TO BE WIPED & PROTECTIVE COVERS APPLIED, INCLUDING DRIVER SEAT & FOOTWELL.
• DELIVERY DRIVER TO CALL CUSTOMER PRIOR TO DEPARTURE:
o Ask customer to ‘confirm customer & household residents do not have COVID 19 symptoms, or are self-isolating’ (if yes, postpone delivery).
o Provide ETA.

ON-ARRIVAL
• DRIVER TO WEAR SAFETY GLOVES, MASK & GOGGLES AT ALL TIMES.
• DRIVER CALLS CUSTOMER TO ANNOUNCE ARRIVAL:
o Explains they ‘will be observing social distancing rules & using PPE, along with protective covers &
the sanitization of their vehicle’.
o Requests that the customer ‘respect social distancing rules’, or ask if they ‘would prefer to remain
inside their premises’, during the delivery process.

ON-HANDOVER
• CUSTOMER IDENTIFICATION VALIDATED (2m BARRIER).
• CONFIRM WHERE THEY WOULD LIKE THE VEHICLE PARKING:
o Explain that vehicle needs to remain stationary & untouched for 3-hours.
• BASIC EXPLANATION OF VEHICLE FUNCTIONS GIVEN TO THE CUSTOMER, WITHIN LIMITS OF SOCIAL DISTANCING.
• PROTECTIVE EQUIPMENT TO BE REMOVED FROM STEERING WHEEL, & GEAR LEVER, SEAT & FOOTWELL & OTHER CONTROL AREAS DISINFECTED IN FRONT OF THE CUSTOMER, ALONG WITH DOOR HANDLES & KEYS.
• KEYS TO BE PLACED IN A SANITIZED PLASTIC DOCUMENT WALLET, WITH SAFETY GLOVES PROVIDED, & EXCHANGE CONDUCTED OBSERVING SOCIAL DISTANCING RULES.

DELIVERY PAPERWORK
a) PAPERWORK FOR SIGNATURE TO BE PLACED IN A SANITIZED PLASTIC DOCUMENT WALLET (ALONG WITH KEYS), WITH SAFETY GLOVES & DISPOSABLE PEN PROVIDED, & EXCHANGE CONDUCTED OBSERVING SOCIAL DISTANCING RULES.
b) SHOULD THE CUSTOMER BE UNCOMFORTABLE WITH THE ABOVE:
o Driver explains/obtains agreement to sign on the customer’s behalf.
o Driver takes pictures of the customer & vehicle at the delivery address & its mileage.
c) SHOULD b) BE UNACCEPTABLE TO THE FUNDER, PHOTOS ARE TO BE TAKEN & A DELIVERY NOTE E-MAILED
TO THE CUSTOMER FOR SIGNATURE & RETURN.

Fields marked with an * are required

This form collects your information so that we can add you to our database. Please view our privacy policy to see how we protect and manage your data.

Back to Blog